Shipping & returns
When you have found the desired product, choose a color and size.
You can easily add products to your shopping cart by clicking on "Order".
Have you finished shopping? Click on the shopping cart on the top right and follow the simple steps.
STEP 1: SUMMARY
This is the summary of your order. If everything is correct, click on "Next" at the bottom right to continue with payment.
STEP 2: REGISTER
Here you can sign up to create an account. If you are already registered, you can log in on the right.
STEP 3: ADDRESS
Check here if your address is correct and the delivery address is correct. If you want to change this, you can still do it here. Please add comments if it is a work address, perhaps you can add another department.
STEP 4: SHIPMENT
Final check and summary of your order. Your order will be sent via Post NL.
STEP 5: PAYMENT
You can pay with us via iDeal
This is a secure payment method through your own bank.
The fastest (within 72 hours at home) and most secure way is to pay with Ideal. You will be redirected to the payment page where you check the payment method and bank. Follow the steps in Dutch. You will now end up in your bank's known payment environment to continue making the payment. After confirming the purchase is complete.
We calculate the standard Post NL shipping costs including packaging costs! For other countries, different rates apply via Post NL, this is automatically calculated during the checkout if you choose Belgium as the country.
You will automatically receive a confirmation email of your order. Keep this well. It is your proof of purchase and invoice. Once the payment has been made, Tante Lolly will send the order to you as soon as possible.
All our prices include VAT. Price changes, model changes, color deviations and typing errors reserved.
This personal data is necessary for the proper execution of the order and communication with you as a buyer. Tantelolly.nl will therefore never pass on, sell or rent your details to third parties or make them known in any other way.
The goods ordered by you are delivered by PostNL (formerly TNT post) package service. Orders are usually delivered within 48 hours. We send goods to the address indicated in the order form and check your address via national and international address databases. All information provided through this site is strictly used personally and we will not give it to third parties in any way.
Because we want you to be satisfied with our shoes, there is also a possibility to exchange for online purchases. After receiving your order you have 14 days return policy. This is on condition that the products you have ordered are not damaged or have been walked on, and that the shoe box is also undamaged. Since our products are priced as competitively as possible, it is not possible to get the shipping costs reimbursed. These are then for your own account when you return.
Discounted items can unfortunately not be returned.
Do you have any questions? Send an e-mail to [email protected], our customer service will gladly help you further.
You are ultimately the one who determines whether the item you ordered meets your expectations. Try the article to see if they fit and meet your needs. Are you not satisfied? Then return the item within 7 days for exchange or reimbursement. Customer bears risk for this return shipment, unstamped shipments will be refused. The initial shipping costs are not refunded on a return.
Upon reimbursement, the purchase amount of the shoes will be refunded to your account as soon as we have received the return shipment.
Don't forget to send an email to [email protected] with your name and which shoes you send back.
Send return shipments to the address below.
Tante Lolly Children's shoes
PO Box 50
2040 AB Zandvoort
Warranty / Complaints
We cannot guarantee if items have been used for the purpose for which they were made. Complaint returns must be sent to us prepaid. Your complaint will be processed immediately upon arrival. If your complaint is justified, we will proceed to compensation, replacement or repair of your complaint pair. No complaints / returns possible with discounted items and / or with a discount.
Complaint within trial period
If you have a complaint within the trial period (14 days) then you can return your webshop order via the answer number: Tante Lolly, Postbus 50, 2040 AB Zandvoort. Indicate clearly on your mail that it is a complaint and whether you wish to receive the item again. The shipping costs for the new order are for the account of Tante Lolly.
Complaint outside the approval period
For complaints that occur after the trial period you can send an email to [email protected] with the subject of complaint. Indicate clearly when you ordered the shoes and what type / name of the shoes it concerns. Add (if possible) a photo of the (damaged) item. You will receive a response from one of our employees via e-mail or by telephone within 7 working days.
Do you have another complaint? Report this as soon as possible to our customer service. You can submit your complaint by mail ([email protected]). Your complaint will be processed within 7 working days. We will send you a confirmation by e-mail.
Tante Lolly Kinderschoenen guarantees that each delivered item meets the corresponding requirements of reliability and usability and existing government regulations. Tante Lolly Kinderschoenen determines whether the warranty applies and determines the method of repair and / or shipment. If you ship the item to be repaired or replaced, it must be provided with packaging that does not allow transport damage. The guarantee applies without prejudice to the consumer's statutory rights.
The following items are not covered by the warranty:
- Damage visible from the outside on the upper material by means of crawling and the like.
- Damage visible from outside on the bottom material such as, for example, the sole by means of walking.
- If the shoe is no longer in its original state (for example due to repairs by the shoemaker)
- Complaints when wearing as releasing materials from handmade ornaments such as studs, stones, flowers etc.
- Complaints due to excessive perspiration
- Effect of moisture
- Effect of heat from outside
- Incorrect use of maintenance product
- Dehydrated material (no maintenance has been performed)
- Paint materials
- Lights (LED lighting)
- Fantasy materials
- Fabrics shoes washed in the washing machine
- Drop off shoes
- Handmade glued on materials such as studs, flowers, stones etc.
We do our utmost to provide you with the best possible service. For this we provide as much information as possible through our site. If you still have questions or complaints, please contact us via the menu contact. We always answer your e-mail within 48 hours.
Tante Lolly falls under the Navy Shoes company
Our company details are:
Chamber of Commerce number: 68653948
VAT number: NL001796362B96