General conditions according to Dutch legislation
Index:
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and implementation
Article 12 - Payment
Article 13 - Complaints
Article 14 - Disputes
Article 15 - Additional or different provision and definitions


Article 1 - Definitions
The following definitions apply in these terms and conditions:
1. Withdrawal period: the period within which the consumer can make use of his right of withdrawal;
2. Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
3. Day: calendar day;
4. Duration transaction: a distance agreement with regard to a series of products and / or services, the delivery and / or purchase obligation of which is spread over time;
5. Sustainable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.
6. Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the cooling-off period;
7. Entrepreneur: the natural or legal person who offers products and / or services to consumers at a distance;
8. Distance agreement: an agreement whereby, in the context of a system for distance selling of products and / or services organized by the entrepreneur, until the conclusion of the agreement use is made exclusively of one or more techniques for communication on distance;
9. Technology for distance communication: means that can be used to conclude an agreement, without the consumer and trader being in the same place at the same time.

Article 2 - Identity of the entrepreneur
These are the General Terms and Conditions of Ivy Schoenen, a sole trader established according to the legislation of the Netherlands. Aunt Lolly children's shoes falls under the Navy Shoes company. Tante Lolly Kinderschoenen has a branch on Herman Costerstraat (Haagsche Markt) in The Hague, the Netherlands.

Email: [email protected] Registered at the Chamber of Commerce in The Hague under number 68653948
VAT (VAT) number: NL15.40.55.876 B02

Article 3 - Applicability
1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
2. Before the distance agreement is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance agreement is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and they will be sent free of charge as soon as possible at the request of the consumer. By checking the box "I agree with the terms and conditions", you agree with the content and their applicability to the agreement you enter into with Aunt Lolly Kids' Shoes.
3. If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it is consumer can be stored in a simple way on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be read electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions the consumer can always invoke the applicable provision that applies to him. the most favorable.

Article 4 - The offer
1. If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
o the price including taxes;
o the possible costs of delivery;
o the manner in which the agreement will be concluded and which actions are required for this;
o whether or not the right of withdrawal is applicable;
o the method of payment, delivery and implementation of the agreement;
o the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
o the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
o whether the agreement will be archived after its conclusion, and if so, how this can be accessed by the consumer. Consultation can take place by sending an email to [email protected]
o the way in which the consumer, before concluding the agreement, can check the data provided by him in the context of the agreement and, if desired, restore it;
o any other languages ​​in which, in addition to Dutch, the agreement can be concluded;
o the codes of conduct to which the entrepreneur is subject and the way in which the consumer can consult these codes of conduct electronically.


Article 5 - The agreement
1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer can terminate the agreement.
3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
4. The entrepreneur can - within the law - inform himself if the consumer can meet his payment obligations, as well as of all those facts and factors that are important for a sound conclusion of the distance agreement. If the entrepreneur on the basis of this investigation has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to dissolve special conditions on the execution.
5. The entrepreneur will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
the address of the establishment of the entrepreneur where the consumer can go with complaints;
b. the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about guarantees and existing service after purchase;
d. the information included in article 4 paragraph 3 of these terms and conditions, unless the trader has already provided this information to the consumer prior to the execution of the agreement;

Article 6 - Right of withdrawal
1. When purchasing products, the consumer has the option of dissolving the contract within 14 days without giving any reason. This cooling-off period starts on the day following receipt of the product by the consumer or a representative designated in advance by the consumer and announced to the entrepreneur.
2. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. This means that labels are still attached to the product and that no damage is visible on the sole and insole. Any free items sent by Tante Lolly Kids' Shoes must also be returned.

Article 7 - Costs in case of withdrawal
1. If the consumer makes use of his right of withdrawal, no costs will be charged for orders from the Netherlands. When returning an order there are shipping costs that have been paid. You will receive the purchase amount of the order back, excluding any shipping costs.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the return or cancellation (less any costs incurred for shipping / administration or payment).

Article 8 - Exclusion of the right of withdrawal
1. The entrepreneur can exclude the consumer's right of withdrawal to the extent provided for in Article 6 (1) and 2. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in time for concluding the agreement. .
2. Exclusion of the right of withdrawal is only possible for products:
a. that were established by the entrepreneur in accordance with the consumer's specifications;
b. that are clearly personal in nature;
c. that cannot be returned due to their nature;
d. whose price depends on fluctuations in the financial market over which the entrepreneur has no influence;

Article 9 - The price
1. During the validity period stated in the offer, the prices of the products and / or services offered are not increased, except for price changes due to changes in VAT rates.
2. Contrary to the previous paragraph, the entrepreneur can offer products or services with variable prices that are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
a. they are the result of statutory regulations or provisions; or
b. the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.
5. The prices stated in the range of products or services include VAT.

Article 10 - Conformity and Warranty
1. The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal provisions existing on the date of the conclusion of the agreement provisions and / or government regulations. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur under the agreement.

Article 11 - Delivery and implementation
1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. Taking into account that which is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed, though at the latest within 30 days, unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than 30 days after he has placed the order. In that case the consumer has the right to terminate the agreement without costs.
4. In the event of termination in accordance with the previous paragraph, the trader will refund the amount paid by the consumer as soon as possible, but no later than 30 days after termination.
5. If delivery of an ordered product appears to be impossible, the entrepreneur will endeavor to make a replacement item available at the customer's request. At the latest at the time of delivery, it will be stated in a clear and comprehensible manner that a replacement item will be delivered. For replacement items right of withdrawal can not be excluded. The risk of damage and / or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 - Payment
1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 14 days of the commencement of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an agreement to provide a service, it will be charged period after the consumer has received the confirmation of the agreement.
2. The consumer has the duty to immediately report inaccuracies in payment data provided or specified to the entrepreneur.
3. In the event of a default on the part of the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs incurred in advance.

Article 13 - Complaints
1. The entrepreneur has a well-publicized complaints and deals with complaints under this procedure.
2. Complaints about the implementation of the agreement must be submitted promptly, fully and clearly described to the entrepreneur, after the consumer has found the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within a period of 14 days with a message of receipt and an indication when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.

Article 14 - Disputes
1. Dutch law applies exclusively to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.

Article 15 - Additional provisions
The additional provisions are specific provisions drawn up by Tante Lolly Kinderschoenen:

1. If you place an order with Tante Lolly Kids' Shoes up to 7 days before the start of the sale, we will gladly adjust the price of the item offered (this period starts when the order is placed). This does not apply to already discounted items and items on which an additional cash register discount has been deducted. Before an adjustment to the selling price is approved, exactly the same item and size of the size must be available for purchase. All approved sales price adjustments will be credited to your account / credit card with which you completed your order at the time.
2. If use is made of the Parcel convenience option, the trial period starts when the package is collected. Hereby we use as a starting point that the order has reasonably been collected within 7 days (after the package is ready to be picked up).
3. For all articles under 10 kilos within the Netherlands € 6.20 shipping costs will be charged.
4. If you want to exchange an article for a different size or color, you can indicate this via email. We would like to receive an e-mail at [email protected], so that we can already reserve the article for you. The shipping costs of the exchange are for the account of the customer. After receiving your return, you will receive a confirmation by e-mail. Exchanging an item for a different color or size is also possible in our branch within 14 days of delivery. Don't forget to bring your return confirmation.
5. Returning is also possible at our branches within 14 days of delivery. Money back is not possible in our branches and is paid afterwards from our head office. Don't forget to bring your return confirmation.
6. All our offers are without obligation, unless otherwise agreed in writing.
7. The agreement is concluded by our confirmation of the client's assignment or else by the actual execution of the assignment.
8. All our prices include VAT unless otherwise indicated.
9.If the customer changes the order, resulting in additional costs, we reserve the right to change the agreed prices.
10.We reserve the right to store goods that are returned by the contractor or whose reception is refused at the expense and risk of the customer to store at a location of our choice.
11.If we take care of the transport of the goods to the contractor or a third party, the costs, insurance and risks incurred will be borne by the customer.
12. Damage claims due to errors or defects must be notified in writing by e-mail within 3 working days. After this period, the customer loses the right to claim.
13. Damage claims do not give the contracting party the right to refuse payment in whole or in part. In the case of a justified claim, we are only obliged to replace the goods. We are not obliged to pay any compensation.
14. We are not liable for business damage, consequential damage or other indirect damage caused by us to goods and / or persons.
15. If we are liable for damage, our liability is limited to the invoice value of the delivered goods.
16. Aunt Lolly Kids Shoes is not liable for accidents due to tripping over the shoes and / or suffocation of loose materials. The buyer is and remains responsible for the well-being of the child at all times and must remain alert at all times to avoid the risk of suffocation.
17. When ordering the goods, the buyer declares to agree with our general terms and conditions of sale and delivery.